Shipping policy

Shipping

Please allow up to 2 business days for us to process your order. Once it ships, we'll send you a tracking number so you can follow it to your door.

Orders are packed and shipped from our fulfillment network in the United States. We ship internationally as well.

Returns: 90-Day Satisfaction Guarantee

You have 90 days, and you don't need to send anything back.

Trying something new should feel exciting, not risky. If your order isn't right, we'll replace it or refund you, whichever you prefer. There is no return shipping, no repackaging, and no requirement to send the product back to us.

What's covered

  1. Incorrect product. If you receive the wrong item, we'll send the right one or refund you.
  2. Shipping errors. If your order goes to the wrong address, we'll resend it at no cost.
  3. Damaged products. If it arrives damaged, we'll replace it or refund you.
  4. Lost or stolen packages. If your package is lost in transit or stolen after delivery, we'll resend or refund.
  5. Delayed delivery. If your order arrives late, we'll make it right.
  6. Product performance or taste preference. If the berries don't work the way you expected, don't suit your taste, or you're unhappy for any other reason at all, we'll refund or replace them.

No hoops. No weird fine print. Opened tins and partly used bags are fine. We'd rather you try it than sit on it.

Which orders are covered

This guarantee applies to orders fulfilled and shipped directly by Nature's Wild Berry, including our own website, Target, Walmart, SMS, eBay, Bubble Goods, Faire, Pod Foods and Amazon Merchant Fulfilled orders.

Not covered: orders fulfilled and shipped by Amazon or by TikTok Shop. Those platforms run their own returns process and control the outcome, so please contact them directly. We'll still point you in the right direction if you're not sure who to ask.

Shipping to the European Union

If your order ships into the European Union, you have the right to cancel or return it within 14 days for any reason and without giving a justification. This right is in addition to our 90-day guarantee, not instead of it.

How to make a claim

Contact us with your order number, the store or marketplace you bought from, and a short description of what happened.

Email: info@natureswildberry.com
Phone: (310) 426-8758

What happens next

Once we confirm your order is eligible, we'll agree the best fix with you: a replacement, a refund to your original payment method, or if Amazon or TikTok fulfilled the order, a pointer to their process. Refund timing depends on your bank, card issuer or marketplace, and is usually a few business days after we approve it.

Gift cards

Gift cards are not refundable.

Questions about shipping or a return? Email info@natureswildberry.com and a person will get back to you.