FAQ

FAQ

Frequently Asked Questions

Got questions about Nature’s Wild Berry, miracle berries, shipping, returns or how the whole sour-to-sweet thing works? You’re in the right place. Tiny berry. Big personality. Very specific superpower.

Answering Your Questions

Want the deeper miracle berry breakdown?

This FAQ covers quick answers about orders, shipping, refunds and the basics. For deeper guides on how miracle berries work, what foods to try and how sour turns sweet, visit our new Answering Your Questions section.

Explore Answering Your Questions or start with What Is a Miracle Berry and How Does It Work?

What is the Money Back Guarantee?

At Nature’s Wild Berry, we know trying something new can be a leap of faith, especially when it’s something as unique as our miracle berries. That’s why we make it simple. If your order is shipped by Nature’s Wild Berry and you’re not satisfied for any reason, we’ve got your back with a full refund. No questions asked.

We promise we won’t leave a sour taste in your mouth.

All orders shipped by Nature’s Wild Berry are backed by our 100% satisfaction guarantee.

What is covered?

  1. Didn’t get the right product? We’ll send you the correct one or give you a full refund. Your choice.
  2. Shipped to the wrong address? No worries. We’ll reship it to the right one at no extra cost.
  3. Damaged in transit? We’ll replace it faster than you can say “miracle berry” or give you a full refund.
  4. Package lost or stolen? We’ve got you covered with either a replacement or a full refund.
  5. Arrived late? We understand timing matters. We’ll work with you to make it right.
  6. Not loving the taste? No problem. Taste is personal. We’ll refund you in full.
  7. Ordered through Walmart, Target, SMS or eBay? Yes, yes, yes and yes. No matter how or where you ordered, you’re covered.
  8. Wholesale through Faire, AirGoods or Pod Foods? You bet. Every order is backed by our guarantee.

When did this start? July 16, 2024.

When does it end? TBD, so why wait?

How to claim your warranty:

Reach out to us at (310) 426-8758 or email info@natureswildberry.com. No hoops to jump through. Just let us know what’s up and we’ll make it right. Keep the product. Keep your peace of mind.

The fine print: There isn’t any. Just remember, this guarantee covers all orders shipped by Nature’s Wild Berry, including those through Walmart, Target, SMS and more. It does not include orders fulfilled and shipped by Amazon or TikTok.

What are Miracle Berries and what do they taste like?

Miracle berries, also known as Ledidi berries, are small red fruits from West Africa that contain miraculin, a natural protein that temporarily makes sour and tart foods taste sweet.

On their own, Nature’s Wild Berry has a mild fruity taste. Some people notice a cranberry-like start with a soft strawberry-style finish. The real surprise happens after you eat the berry, when foods like lemon, lime, yogurt and grapefruit suddenly taste sweet without adding sugar or sweeteners.

For the deeper breakdown, read What Is a Miracle Berry and How Does It Work?

It’s my first time. What do I do?

First-timers should take two pieces at the same time. Chew them together so the pulp can coat your tongue. Move the berry all over your mouth and be patient for the full 30 seconds.

You’ll notice the pulp gets sweeter by the second. That’s the berry working on itself.

After that, you have about 30 minutes to enjoy the sour-to-sweet experience with tart foods and drinks.

Best first-timer move: chew for 30 seconds, then try a lemon or lime. That’s usually the “wait, what just happened?” moment.

What do you recommend pairing with Nature’s Wild Berry?

Start with sour, tart or acidic foods. The more sour the food, the more dramatic the transformation tends to be.

Great first foods include lemons, limes, grapefruit, kiwi, strawberries, green apples, plain Greek yogurt, kombucha, sour candy, balsamic vinegar and vinegar-based hot sauce.

We also created a handy guide inspired by how Hank uses the berry day to day. We call it the Hack Snack Book because it feels like a cheat code for snacks.

Grab your free Hack Snack Book download here.

Why choose Miracle Berries?

Nature’s Wild Berry lets you experience sweetness from sour and tart foods without adding sugar, sweeteners or additives.

With about 30 seconds of chewing, the pulp of the berry coats your tongue. The natural protein miraculin temporarily changes how your taste buds experience acidity. That means foods like lemons, limes, vinegar-based foods and plain yogurt can taste surprisingly sweet.

It is not sugar. It is not an artificial sweetener. It is a real fruit with a very fun trick.

How are Miracle Berries prepared?

At the peak of their potency, Nature’s Wild Berry miracle berries are carefully freeze-dried to preserve their natural goodness without harsh chemicals.

They are shelf stable at ambient temperature and have a shelf life of up to 900 days, helping preserve freshness and quality with every order.

Who are Miracle Berries for?

Miracle berries are for curious eaters, sweet lovers, party hosts, families, foodies, creators, plant-based snackers and anyone looking to cut back on added sugar or traditional sweeteners.

They are also popular with people following keto or low-carb lifestyles and people who are blood sugar-conscious. Miracle berries do not add sugar to food, but they also do not change the actual sugar, carbs or acidity of the foods you eat.

If you have diabetes, insulin resistance or a medical condition that requires dietary caution, please check with your healthcare provider before trying new foods or changing your routine.

When can I get them and when do I pay?

You can order right here on our website and may be able to receive your berries as early as the next business day with Buy with Prime, depending on availability and your location.

Resellers, influencers and retail buyers can order through Faire at nwb.faire.com. Faire buyers may qualify for friendly net 60 terms, free shipping and a 50% discount on their first wholesale order, up to $150 off.

What is your return and exchange policy?

As of July 16, 2024, we offer a 100% satisfaction policy.

At Nature’s Wild Berry, we stand behind the quality and satisfaction of our products. Customers ordering miracle berries shipped by Nature’s Wild Berry are covered by our comprehensive satisfaction guarantee. This warranty helps protect you from issues that may arise during ordering, shipping or use of our products.

What is covered?

  1. Incorrect product: If you receive the wrong product, we will replace it with the correct item or provide a full refund, depending on your preference.
  2. Shipping errors: If your order is shipped to the wrong address, we will resend the product to the correct address at no additional cost.
  3. Damaged products: If your product arrives damaged, we will promptly replace it or issue a full refund.
  4. Lost or stolen packages: If your package is lost in the mail or stolen after delivery, we will resend the product or refund your purchase.
  5. Delayed delivery: If your order is delivered late, we will work toward a resolution that meets your satisfaction, whether that’s a replacement or a refund.
  6. Product performance: If the product does not work as expected, does not meet your taste preferences or you are unsatisfied for any other reason, we will provide a full refund or replacement according to your choice.

Duration of warranty:

This warranty is valid for 90 days from the date of purchase. During this period, customers may contact Nature’s Wild Berry to address concerns covered under this warranty.

How to claim your warranty:

Contact Nature’s Wild Berry by phone at (310) 426-8758 or by email at info@natureswildberry.com. Please include your order number and details of the issue you are experiencing. We are committed to your satisfaction and will respond promptly to help resolve your concern.

Please note: This warranty applies only to purchases made through Shopify, Target, Etsy, Walmart, eBay, Bubble Goods, Faire and Pod Foods when products are shipped directly by Nature’s Wild Berry.

What is your shipping policy?

Enjoy free domestic shipping on orders of $55 or bundle two or more items to qualify. Unless otherwise stated at the top of our website, shipments can have up to two days of handling time, typically on weekends, but are generally shipped the same day if placed before noon Central time.

If your order is lost, stolen or damaged in transit, we will offer you a full refund. If you accidentally shipped your order to the wrong address, we will offer you a full refund.

If a domestic tracking number shows no activity for two weeks, we will offer you a full refund. Unless otherwise selected, we usually ship via USPS, Amazon Logistics and UPS for domestic orders and Global Post or DHL Express for international orders.

Having trouble getting the berries to work?

We’re here for you. If your first try does not go as expected, reach out and we’ll help. If you want a full refund, just let us know.